Lenders’ Obstacles: Many Manual Processes Despite Digital Pushes
If there was a gold medal for financial services, lenders earned it in 2020 and 2021.
The rollout of the Paycheck Protection Program’s (PPP), its associated changes, the next tranche of PPP, and the next, and now forgiveness (not to mention bankers’ work with some existing business borrowers to modify loans under government programs), has kept staff at banks swamped for more than a year. These factors, most likely, have also kept most lenders deep inside their loan origination systems more intensely than at any other time in their history.
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