Pub. 1 2020 Issue 4

In Touch Official Publication of the Community Bankers Association of Kansas ISSUE 4 2020 18 EXAMINERS TO INCREASE FOCUS ON OPERATIONAL RISK IN COVID-19 PANDEMIC A focus on assessing an institution’s ability to continue delivering financial services to customers. 6 DIGITAL BANKING BEST PRACTICES DURING THE COVID-19 OUTBREAK Digital banking has never been more important to financial institutions and their customers. 11